About us

 

Our mission & vision

Our core values

At MSIG, our core values are our guiding light, ensuring that everything we do keeps our customers’ best interests at heart.

FOKUS PADA PELANGGAN
Customer Focus

Striving to provide security and satisfaction to our customers

Integrity
Integrity

Being sincere, kind, and fair in our dealings with people

Teamwork
Teamwork

Growing together as a team by respecting one another's individuality and opinions and sharing knowledge and ideas 

Innovation
Innovation

Always improving the way we work while responding to stakeholders' interests

Professionalism
Professionalism

Providing high-quality services by constantly enhancing our skills and proficency

MSIG Indonesia

PT. MSIG Insurance Indonesia is part of MS&AD Insurance Group, we are the largest joint venture general insurance company in Indonesia which has been operating for 40 years and is continuously evolving every year.

Armed with experience in always providing the best, we bring our values take root much more deeply. We look beyond in everything which are insured and find out that everything has a heart.

MSIG Asia
MSIG logo

Located in Singapore, MSIG Asia Pte Ltd (“MSIG Asia”) is a wholly owned subsidiary of Mitsui Sumitomo Insurance Company, Limited, and a member of the MS&AD Insurance Group, Inc. Combining global and local best practices, the core subsidiaries and affiliates of MSIG across ASEAN, Hong Kong, Australia and New Zealand, have been providing general insurance solutions for more than 100 years. A leading insurance brand in Asia, MSIG leverages on multi-channel distribution and strong intermediary partnerships to offer insurance solutions across personal and commercial lines.

MSIG Asia

MS&AD Insurance Group

MS&AD Insurance Group, Inc. (“MS&AD Insurance Group”) was formed in April 2010 from the business integration of Mitsui Sumitomo Insurance Group Holdings, Inc., Aioi Insurance Co., Ltd., and Nissay Dowa General Insurance Co., Ltd. It is amongst the world’s top 10 non-life insurance groups based on gross revenue, with A+ Stable credit rating and presence in 50 countries and regions globally. MS&AD Insurance Group is committed to achieving sustainable growth and to enhancing enterprise value, driven by five business domains: domestic (Japanese) non-life insurance, domestic (Japanese) life insurance, overseas business, financial services business and risk-related business.

MS&AD Insurance Group

MSIG Indonesia’s Human Rights Policy

PT. Asuransi MSIG Indonesia (“the Company”) believes that all individuals should be treated with dignity and respect.  We respect basic human rights in all business activities, and not discriminate based on race, nationality, gender, age, ethnic origin, descent (family origin), social status, creed, religion, physical characteristics, disability. 

To uphold this principle, Mitsui Sumitomo Insurance Co Ltd, our parent company, has pledged its support for the United Nations International Bill of Human Rights (which consists of the Universal Declaration of Human Rights), the corporate code of conduct in the United Nations Global Compact, and the principles concerning fundamental rights set out in the International Labour Organization Declaration on Fundamental Principles and Rights at Work. The Company shall seek to be guided by the provisions of these standards in the manner that they operate.  

We support the UN Declaration of Human Rights articles, including the following principles:

  1. Right to be treated with dignity 
  2. Right to be free from discrimination
  3. Right to security 
  4. Right to fair trial and hearings 
  5. Right to protection of own privacy
  6. Right to be protected from attacks or degrading treatment
  7. Right to just and favourable work conditions and remuneration
  8. Right to rest and leisure 
  9. Right to protection of copyright
  10. Right to freedom of opinion and expression

As a socially responsible employer, it is our obligation to create a totally open and harmonious culture where the fundamental rights of each individual employee are protected.  The promotion of a bias-free, positive working environment is a commitment that every business unit will undertake.  In the application of this policy, we will advocate for the same level of commitment from our business partners and suppliers where we can exercise an influence.

Human Rights enquiries

Awards & accolades

Award Title

At MSIG, our customers are at the heart of our business. The trust and confidence they have in us are the driving force in everything we do. The awards we have garnered over the years reflect our growing strength and influence in the general insurance industry. But more importantly, they symbolise our continued commitment to go above and beyond for our customers.

Awards over years

Year

2023

Award Item

The Best Performance General Insurance Company

Infobank Magazine

Market Leader General Insurance

Media Asuransi Magazine

Titanium Trophy 

Infobank Magazine

Year

2022

Award Item

Bisnis Indonesia Financial Award (BIFA) 2022

Bisnis Indonesia

Best General Insurance 

Investor Magazine

Titanium Trophy 

Infobank Magazine

Insurance Market Leader 

Media Asuransi Magazine

Year

2021

Award Item

Top 100 CEO 2021

Infobank Magazine

Bisnis Indonesia Financial Award (BIFA) 2021

Bisnis Indonesia

Year

2020

Award Item

Platinum Trophy

Infobank Magazine

Market Leader General Insurance

Media Asuransi Magazine

Excellent Insurance Company

Infobank Magazine

Year

2019

Award Item

Market Leader General Insurance

Media Asuransi Magazine

Excellent Insurance Company

Infobank Magazine

Year

2018

Award Item

Platinum Trophy

Infobank Magazine

Top 5 Best Financial Performance of General Insurance Company

Warta Ekonomi

Excellent Insurance Company

Infobank Magazine

Year

2017

Award Item

Platinum Trophy

Infobank Magazine

3rd Best Insurance

Infobank Magazine

Year

2016

Award Item

Platinum Trophy

Infobank Magazine

2nd Best Insurance

Media Asuransi Magazine

Year

2015

Award Item

Golden Trophy

Infobank Magazine

Excellent Insurance Company

Infobank Magazine

The origins of Mitsui
Mitsui origin image

“Echigo-ya” Drapery Store in the Edo Era
©公益財団法人三井文庫

Mitsui origin

Takatoshi Mitsui
©公益財団法人三井文庫

Mitsui origin

Echigoya - The name “Echigoya” was publicised by means of “flyers” and branded loan umbrellas.
©公益財団法人三井文庫

The Mitsui conglomerate began as a shop dealing in kimono fabrics called “Echigoya”. It was opened in 1673 by Takatoshi Mitsui, a merchant in Edo (now Tokyo).

With the aim of accommodating its customers’ needs, Echigoya introduced many innovative business practices. These included adopting over-the-countersales and the cash-and-carry system which were unheard of in Japan at the time. Furthermore, Mitsui used flyers and umbrellas printed with the shop’s name to publicise his business.

Mitsui also focused on customer-centric business management and brand strategy, and sought to boost employee motivation and satisfaction through personality-oriented performance evaluations. These pioneering approaches laid the foundation for Mitsui’s subsequent success and prosperity.

The origins of Sumitomo
Sumitoro origins iamge

Masatomo Sumitomo 
© 住友史料館

Sumitoro origins iamge

Sumitomo prospered through diversification beyond copper into such commodities as yarns, fabrics, sugar and medicine.
© 住友史料館

Sumitoro origins iamge

A shaft at the Besshi copper mine
© 住友史料館

The history of Sumitomo began in the 17th century when Masatomo Sumitomo opened a book and medicine shop in Kyoto. Sumitomo gradually diversified into copper mining and trading, banking and heavy industry. 

In 1690, Sumitomo discovered the Besshi Copper Mine in Ehime Prefecture which turned out to be one of the largest copper mines in the world. This major discovery contributed significantly to Japan’s economic development. However, the mining operations also impacted the environment. To help reduce this, Sumitomo planted more than one million trees and even relocated the copper refinery to an uninhabited island.

Sumitomo’s approach of contributing to the development of national and regional economies while also addressing environmental issues sowed the seeds for our corporate social responsibility initiatives of today.

CEO’s message

As an established leading insurer with a long-term perspective, we aim to offer effective, efficient and easy-to-understand insurance solutions; delivered with active and sincere service.

We place our customers at the heart of all that we do. We value what you, our customers, insure with us, understand your motivations and actively listen to what you tell us and respond efficiently. As insurance professionals and people who sincerely care, we will go above and beyond to help you in an easy, efficient and fair way. We aim to inspire your confidence in us.

Board Of Commissioner

Chairman: Rudy Wanandi
Vice Chairman: Clemens Philippi
Member (Independent Commissioner): Prof. Dr. Djisman Simandjuntak
Member (Independent Commissioner): Petrus M. Siregar

Board Of Directors

President Director: Shikato Takeuchi
Vice President Director: Bernardus Priyono Wanandi
Directors: Bambang S. Soekarno | Takashi Ogita | Soichiro Tsuchida
Technical Advisors: Tomosuke Tsuruoka | Mamoru Kato | Masami Kobayashi | Toru Tamamushi

President Director

Our promise

At MSIG, you at the heart of all we do. That is why we go above and beyond to deliver excellent service to you from our heart.

We are insurance professionals and people who sincerely care, and we are here to help you in an easy, efficient, and fair way.

So, you can put your heart into what really matters to you and have the confidence to do more and more.

Tell us how we served you well, or how we could serve you better!
If we wowed you with our service, tell us about it.
If our service did not meet your needs, tell us about it too.

To understand on how we manage your feedback and complaints, you can refer to MSIG’s Complaint Service Procedure below.

Our Promise

We have sound feedback management process in place, and you can feel assured that all your feedback is treated with the greatest confidentiality and commitment towards a statisfactory resolution.

Our Business Excellence team are dedicated to looking into your feedback and bringing your issue to a satisfactory conclusion.

In the event of a dispute, based on the Financial Services Authority Regulation Number 61/POJK.07/2020 concerning Alternative Dispute Resolution Institutions in the Financial Services Sector, the Customer may choose to resolve the dispute through the Financial Services Sector Alternative Dispute Resolution Institution (LAPS SJK).

 

Company structure

Company Structure

Our Commitments

Customers
Customers

You are at the heart of everything we do. We work hard to exceed your expectations through quality products and prompt and responsive service.

Shareholders
Shareholders

We are thankful for the trust you have in us. We strive to live up to your expectations through constant improvements in our business and responsible management practices.

Intermediaries
Intermediaries

We work together with you for mutual success. We faithfully support you, actively engage you and build a stronger CSR awareness together.

Community
Community

The local communities we serve matter to us greatly. We aim to build close ties with you and work for the betterment of your community.

Environment
Environment

We are keenly aware of our carbon footprint. Through our business activities, we strive to improve and protect the environment for future generations.

Employees
Employees

We provide a positive and stimulating workplace, one where you can be fully engaged and realise your full potential on personal and professional fronts.

Business Partners
Business Partners

We build strong partnerships with you that will enable us to bring further security and safety to our customers.

Corporate Social Responsibility Initiatives

The pillars of MSIG’s corporate social responsibility ethos are embedded in our abiding mission to create a vibrant and sustainable society through our core business together with the sharing of that mission, its vision and values.

MSIG responds unerringly to many issues that plague society by supporting and giving back to the communities in which we operate. These values run deep throughout the organisation and are often visible in the outcomes of activities we have been involved in throughout the region.

Whether it’s a big collective effort or a small, personal gesture of care, every employee makes a real effort to ensure their day-today work addresses the needs of local communities – turning our vision and mission into tangible results.

Protecting Biodiversity For a Sustainable Future
Protecting biodiversity is the insurance for a sustainable future

Discover how a partnership to protect biodiversity can help ensure thriving ecosystems that underpin the well-being of millions of people.

Read more

Risk Management Seminar December 2017
Risk Management Seminar December 2017

Read the informative Risk Management Seminar organized by MSIG Indonesia in December 2017.

Read more

MSIG Continues Paliyan Reforestration Project October 2017
MSIG Continues Paliyan Reforestration Project October 2017

Learn about MSIG's continued commitment to the Paliyan Reforestation Project in October 2017.

Read more

Nurturing talents at MSIG

We recognise that our people are the most valuable asset, which is why we strive to empower our employees with tools, training and the necessary resources so that they can achieve their best.

MSIG is continuously looking for dedicated individuals who are committed to giving their best at whatever they do, contributing to the organisation
and bringing value to the community through their work.

We offer a conducive working environment, intellectual stimulation and a competitive remuneration package. Join the MSIG family!

 

Learn more

 

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