Dear Customers and Business Partners, 

In this opportunity, we would like to convey our deepest gratitude for the trust given all these times to PT Asuransi MSIG Indonesia as your insurance partner. At MSIG, we have always been customer-focused, delivering our solutions to you with a long-term perspective, with integrity, simplicity, and professionalism.

In the pursuit of enhancing our best services, effective from 6 April 2020, we replace the current call center’s number to a new one for your easier access to contact us. From now on, you can reach us through:

1 500 – MSI (674)*

*) At this moment, this call center is limited only for Travel & Overseas Travel Accident Insurance and Motor Vehicle Insurance.
For Toyota Insurance, the call center’s number remains the same: 021 2927 9656.

This number will replace our previous call center number 021 2927 9636 for Motor Vehicle Insurance, and 021 2927 9631 for Overseas Travel Accident & Travel Insurance. Further to this changing, we are still committed to go above and beyond in raising the bar of services and innovation to provide insurance solutions for our beloved customers, especially during this difficult time.

Should you have any questions, please don’t hesitate to let us know and we would be glad to assist you.

As always, we could not be here without your strong support.

Thank you for your trust in us.

Other than the above number, you can contact us through our communication channels as follow:

Website        : msig.co.id
Email            : [email protected]
Facebook     : @msig
Instagram     : @msig_id 

Claim enquiry    : 

• General claim             : https://www.msig.co.id/en/make-a-claim
• Motor Vehicle claim    : MSIG e-CL@IM feature on MSIG website

Sincerely,
Tsutomu Aoki
President Director 
PT Asuransi MSIG Indonesia