Toyota

Claim Procedure

Step 1.

Notify us

Following the incident please notify us by phone at (021) 1 500 674 within 5 calendar days after loss/accident.

 

Step 2.

Collect information

  • Take photographs of the accident scene and damaged vehicles.
  • Exchange information and particulars of driver/owner, including name, contact number, copy of KTP, copy of STNK, copy of SIM, note down the vehicle registration number and vehicle details. Depending on the situation, more documents maybe required if necessary.
  • Note down the name, address and contact number of any eye-witness(es).
  • Avoid all unauthorised tow-truck operators or repair works.
Step 3.

Report accident

  • File a police report in 24 hours under the following circumstances:
    1. Theft case (Part or Vehicle)
    2. Third party loss and injury case
  • Report your accident and bring your accident vehicle to our appointed workshop.
  • Filing a claim report can be done at the workshop, through our call center or online claim service, MSIG [email protected], which can be accessed by clicking the icon below :

badge

  • You and your driver/custodian are required to co-operate with the Adjuster/Investigator or any personnel who may be appointed by us to conduct the investigations.
Supporting documents for Toyota claim

You can help us to expedite your claim by providing the required documents promptly.

Checklist
Print

Kinds of Document

Partial Loss

TPL Property
Damage

TPL Body
Injury

TLO
(Heavy Damage)

TLO
(Theft)

Claim Note / Form duly completed and signed by the Insured in case of private claim. While for corporate, shall be completed by company chop.

         

Copy of insurance Policy

         

Details of Chronology
(in case not stated in Claim Form)

         

Photo of damage panel / part

   
  • Insured’s Vehicle
  • Third Party’s Vehicle or Property
    NA

Copy of Driving License (SIM)

   
  • Insured’s Driver
  • Third’s Party Driver (if any)
     

Copy of Car Registration Certificate (STNK)

   
  • Insured’s Vehicle
  • Third Party’s Vehicle (if any)
   

Original STNK

 

Original STNK

Copy of ID Card (KTP / KITAS)
>>>In case of the claim form is not signed by person other than the Insured

         

Original Police Report

 
  • Stolen part
  • Third Party
       

Photo of Vehicle Identification Number / Chassis Number / Engine Number

   
  • Insured’s Vehicle
  • Third Party’s Vehicle (if any)
 

Insured’s Vehicle

   

Repair cost estimation from workshop

 

(Reimbursement repair at unlisted workshop)

     

(Reimbursement repair at unlisted workshop)

 

Confirmation letter of relationship between the Insured and the person who making the report to the police

NA NA NA NA  

Letter of claim from the third party
(TPL or Liability)

NA     NA NA

Foto copy KTP Korban (Pihak Ketiga),
Ahli Waris dan Kartu Keluarga

 

(Personal
Accident Claim)

NA    

(Personal
Accident Claim)

NA

Medical Report from Hospital or Doctor

 

(Personal
Accident Claim)

NA    

(Personal
Accident Claim)

NA

Copy of Death Letter

 

(Personal
Accident Claim)

NA    

(Personal
Accident Claim)

NA

Original Medical Receipt

 

(Personal
Accident Claim)

NA    

(Personal
Accident Claim)

NA

Original receipt for repair to vehicle and or property

 

(Reimbursement repair at unlisted workshop)

 

(Reimbursement repair at unlisted workshop)

NA NA NA

BMKG Report (for natural disaster claims)

  NA NA NA NA

Original Subrogation Letter duly signed by The Insured and stamped (for the company)

NA NA NA NA  

2-sheet of blank receipt is signed and stamped 1 sheet affixed with a stamp duty.

NA NA NA    

Motor Vehicle Purchasing invoice (Faktur)

NA NA NA    

Inspection Book (for commercial vehicle)

NA    

Keys (original and duplicate)

NA NA NA    

Original certificate of ownership

NA NA NA NA  

Original Certificate of revocation of STNK
(Blocking Letter).

NA NA NA NA  

Original Certificate from Regional Police
(Polda)

NA NA NA NA  

Other relevant documents as required