About us

 

Our mission & vision

Our core values

At MSIG, our core values are our guiding light, ensuring that everything we do keeps our customers’ best interests at heart.

FOKUS PADA PELANGGAN
Customer Focus

Striving to provide security and satisfaction to our customers

Integrity
Integrity

Being sincere, kind, and fair in our dealings with people

Teamwork
Teamwork

Growing together as a team by respecting one another's individuality and opinions and sharing knowledge and ideas 

Innovation
Innovation

Always improving the way we work while responding to stakeholders' interests

Professionalism
Professionalism

Providing high-quality services by constantly enhancing our skills and proficency

MSIG Indonesia

PT. MSIG Insurance Indonesia is part of MS&AD Insurance Group, we are the largest joint venture general insurance company in Indonesia which has been operating for 40 years and is continuously evolving every year.

Armed with experience in always providing the best, we bring our values take root much more deeply. We look beyond in everything which are insured and find out that everything has a heart.

MSIG Holdings Asia
MSIG logo

Located in Singapore, MSIG Holdings Asia is the regional holding company and a subsidiary of Mitsui Sumitomo Insurance Company, Limited within the MS&AD Insurance Group.

MSIG Holdings Asia

MS&AD Insurance Group Holdings, Inc (“MS&AD Holdings”)

Insurance Group Logo

Awarded ‘General Insurance Company of the Year’ by the Asia Insurance Review in 2011, MS&AD was formed in April 2010 from the business integration of the Mitsui Sumitomo Insurance Group Holdings, Inc., Aioi Insurance Co. Ltd., and Nissay Dowa General Insurance Company Co., Ltd. Today MS&AD is one of the largest general insurance groups in the world with presence in 39 countries and regions, 14 of which are in Asia. Based in Japan, MS&AD is active in five business domains, namely domestic (Japanese) non-life insurance, domestic (Japanese) life insurance, overseas business, financial services business and risk-related business.

MS&AD Holdings

Awards & accolades

Top 5 Best
Financial
Performance of
General Insurance
Companies

Insurance Consumer
Choice Awards 2018

No.1 Foreign
Non-Life Insurer

Infobank Insurance
Awards 2018

Excellent
Insurance
Company

Infobank Insurance
Awards 2015

Excellent
Insurance
Company

Infobank Insurance
Awards 2014

Excellent
Insurance
Company

Infobank Insurance
Awards 2013

Excellent
Insurance
Company

Infobank Insurance
Awards 2012

The origins of Mitsui
Mitsui origin image

“Echigo-ya” Drapery Store in the Edo Era
©公益財団法人三井文庫

Mitsui origin

Takatoshi Mitsui
©公益財団法人三井文庫

Mitsui origin

Echigoya - The name “Echigoya” was publicised by means of “flyers” and branded loan umbrellas.
©公益財団法人三井文庫

The Mitsui conglomerate began as a shop dealing in kimono fabrics called “Echigoya”. It was opened in 1673 by Takatoshi Mitsui, a merchant in Edo (now Tokyo).

With the aim of accommodating its customers’ needs, Echigoya introduced many innovative business practices. These included adopting over-the-countersales and the cash-and-carry system which were unheard of in Japan at the time. Furthermore, Mitsui used flyers and umbrellas printed with the shop’s name to publicise his business.

Mitsui also focused on customer-centric business management and brand strategy, and sought to boost employee motivation and satisfaction through personality-oriented performance evaluations. These pioneering approaches laid the foundation for Mitsui’s subsequent success and prosperity.

The origins of Sumitomo
Sumitoro origins iamge

Masatomo Sumitomo 
© 住友史料館

Sumitoro origins iamge

Sumitomo prospered through diversification beyond copper into such commodities as yarns, fabrics, sugar and medicine.
© 住友史料館

Sumitoro origins iamge

A shaft at the Besshi copper mine
© 住友史料館

The history of Sumitomo began in the 17th century when Masatomo Sumitomo opened a book and medicine shop in Kyoto. Sumitomo gradually diversified into copper mining and trading, banking and heavy industry. 

In 1690, Sumitomo discovered the Besshi Copper Mine in Ehime Prefecture which turned out to be one of the largest copper mines in the world. This major discovery contributed significantly to Japan’s economic development. However, the mining operations also impacted the environment. To help reduce this, Sumitomo planted more than one million trees and even relocated the copper refinery to an uninhabited island.

Sumitomo’s approach of contributing to the development of national and regional economies while also addressing environmental issues sowed the seeds for our corporate social responsibility initiatives of today.

CEO’s message

As an established leading insurer with a long-term perspective, we aim to offer effective, efficient and easy-to-understand insurance solutions; delivered with active and sincere service.

We place our customers at the heart of all that we do. We value what you, our customers, insure with us, understand your motivations and actively listen to what you tell us and respond efficiently. As insurance professionals and people who sincerely care, we will go above and beyond to help you in an easy, efficient and fair way. We aim to inspire your confidence in us.

Board Of Commissioner

Chairman: Rudy Wanandi
Vice Chairman: Alan John Wilson
Member (Independent Commissioner): Prof. Dr. Djisman Simandjuntak
Member (Independent Commissioner): Petrus M. Siregar

Board Of Directors

President Director: Tsutomu Aoki
Vice President Director: Bernardus Priyono Wanandi
Directors: Bambang S. Soekamo | Akito Haruguchi | Takashi Ogita
Technical Advisors: Riku Miyata | Mitsuhiko Maeda | Kazuhiro Komatsu | Shinsuke Kudo
Tatsuya Kobayashi | Takashi Nakagawa

ceo

Our promise

At MSIG, you at the heart of all we do. That is why we go above and beyond to deliver excellent service to you from our heart.

We are insurance professionals and people who sincerely care, and we are here to help you in an easy, efficient, and fair way.

So, you can put your heart into what really matters to you and have the confidence to do more and more.

Tell us how we served you well, or how we could serve you better!
If we wowed you with our service, tell us about it.
If our service did not meet your needs, tell us about it too.

To understand on how we manage your feedback and complaints, you can refer to MSIG’s Complaint Service Procedure below.

Our Promise

We have sound feedback management process in place, and you can feel assured that all your feedback is treated with the greatest confidentiality and commitment towards a statisfactory resolution.

Our Business Excellence team are dedicated to looking into your feedback and bringing your issue to a satisfactory conclusion.

 

 

Company structure

Company Structure

Our Commitments

Customers
Customers

You are at the heart of everything we do. We work hard to exceed your expectations through quality products and prompt and responsive service.

Shareholders
Shareholders

We are thankful for the trust you have in us. We strive to live up to your expectations through constant improvements in our business and responsible management practices.

Intermediaries
Intermediaries

We work together with you for mutual success. We faithfully support you, actively engage you and build a stronger CSR awareness together.

Community
Community

The local communities we serve matter to us greatly. We aim to build close ties with you and work for the betterment of your community.

Environment
Environment

We are keenly aware of our carbon footprint. Through our business activities, we strive to improve and protect the environment for future generations.

Employees
Employees

We provide a positive and stimulating workplace, one where you can be fully engaged and realise your full potential on personal and professional fronts.

Business Partners
Business Partners

We build strong partnerships with you that will enable us to bring further security and safety to our customers.

Corporate Social Responsibility Initiatives

The pillars of MSIG’s corporate social responsibility ethos are embedded in our abiding mission to create a vibrant and sustainable society through our core business together with the sharing of that mission, its vision and values.

MSIG responds unerringly to many issues that plague society by supporting and giving back to the communities in which we operate. These values run deep throughout the organisation and are often visible in the outcomes of activities we have been involved in throughout the region.

Whether it’s a big collective effort or a small, personal gesture of care, every employee makes a real effort to ensure their day-today work addresses the needs of local communities – turning our vision and mission into tangible results.

Protecting Biodiversity For a Sustainable Future
Protecting Biodiversity For a Sustainable Future

Biodiversity is the amazing variety of living organisms and natural ecosystems on Earth. It is fundamental to thriving ecosy…

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Risk Management Seminar December 2017
Risk Management Seminar December 2017

The main purpose of Risk Management Seminar is to socialise the risk management knowledge to university st…

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MSIG Continues Paliyan Reforestration Project October 2017
MSIG Continues Paliyan Reforestration Project October 2017

In October 2016, as a continuous commitment to Paliyan Reforestration Project, there was a ceremony for Streng…

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Nurturing talents at MSIG

We recognise that our people are the most valuable asset, which is why we strive to empower our employees with tools, training and the necessary resources so that they can achieve their best.

MSIG is continuously looking for dedicated individuals who are committed to giving their best at whatever they do, contributing to the organisation
and bringing value to the community through their work.

We offer a conducive working environment, intellectual stimulation and a competitive remuneration package. Join the MSIG family!

 

Learn more

 

nurt