Help & Support

Whether you’re looking for more information or any of our products or require emergency assistance at home, overseas or on the road, we’ll always be within easy reach.

Back
Step 1:
Please select your choice of action
Step 2:
Please provide the following details

Product enquiry

If you have any questions or requests, we are here for you. Fill up the form and our team will get back to you promptly.

View

Share your feedback

Please tell us how we have served you or how we could look after your needs better. We will follow up with you as soon as possible. Everything you tell us will be handled in complete confidence.

View

Our partners

Find out more about the partners we work with to bring you the care and protection you need.

View

Customer service

Should you have any queries or concerns, we’re always ready to assist you.

INDONESIA

PT. Asuransi MSIG Indonesia.
HEAD OFFICE

Summitmas II Building, 15th Floor
JI. Jenderal Sudirman Kav. 61-62
Jakarta 12190 Indonesia

Tel: (021) 252 3110 (Hunting)
Fax: (021) 252 6761, 5206 040 (General)
(021) 252 4309 (Production)
(021) 252 4084, 252 4083 (Claim)

Website : msig.co.id
BRANCH OFFICES

BANDUNG

Wisma CIMB Niaga
8th Floor, Jl. Jenderal Gatot Subroto No.2
Bandung 40262, Indonesia

Tel : (022) 730 7343, 730 7653,
730 3882 ext.0801
Fax : (022) 730 7598

BATAM

Wisma Batamindo 3rd Floor No.06
Jl. Rasamala No.1 Batamindo Industrial Park,
Mukakuning, Batam 29433, Indonesia.

Tel: (0770) 611 550, 611 161
Fax: (0770) 611 551

MEDAN

Mandiri Building 6th Floor,
Jl. Imam Bonjol No.16-D
Medan 20112, Indonesia

Tel : (061) 453 4651, 415 6122 ext. 175
Fax : (061) 453 4657

SURABAYA

Intiland Tower 7th Floor, Suite 05D
Jl. Panglima Sudirman 101-103
Surabaya 60271, Indonesia

Tel : (031) 531 8876, 531 8496
Fax : (031) 531 0826
REPRESENTATIVE OFFICES

DENPASAR

Quest San Denpasar Hotel, 2nd Floor, No. 1
Jl. Mahendradata No. 93, Padang Sambian Kelod
Denpasar 80117

Tel : (0361) 471 7227, 471 7228

PALEMBANG

Sudirman City Centre Office Tower
6th floor Unit 603, Jl. Jenderal Sudirman No 57
Palembang 30125, Indonesia

Tel : (0711) 563 0711, 563 0712
Fax : (0711) 563 0713

SEMARANG

Wisma HSBC 5th Floor Unit 507
Jl. Gajah Mada No. 135
Semarang 50134, Indonesia

Tel : (024) 841 7010, 841 7013
Fax : (024) 841 7012

Regional office

MSIG Holdings (Asia) Pte. Ltd.

4 Shenton Way #27-01 SGX Centre 2, Singapore 068807
Tel: (65) 6827 2828
Fax: (65) 6827 7850
Website: msig‑asia.com

Japan (head office)

MS&AD Insurance Group Holdings, Inc.

Tokyo Sumitomo Twin Building (West Tower)
27-2, Shinkawa 2 Chome
Chuo-ku, Tokyo 104-0033, Japan
Website: ms‑ad‑hd.com

Mitsui Sumitomo Insurance Company, Limited

9, Kanda-Surugadai 3 Chome
Chiyoda-ku, Tokyo 101-8011, Japan
Website: ms‑ins.com

Enquiry

If you have any questions or requests, you may complete the form

below and we will get in touch as soon as we can. Thank you.

 

Type of enquiry
Are you presently a customer of MSIG?
Is your enquiry related to your existing or previous policy with us?

Please provide us with the following information for verification:

ID type and NRIC / FIN / Passport No
Title

Share your feedback

At MSIG, your feedback will go a long way towards improving our products and services. Please let us know how we are doing and how we could serve you better. Thank you.

Date of service

How would you rate our service staff? *

Professional
Knowledgeable
Friendly
Helpful
Prompt
Efficient
Overall Service Experience
Do you have any experience with other insurance companies?

If you selected ‘Yes’ for the question above, kindly specify an insurance company that has served you.

Your experience with us is:
Would you recommend MSIG Insurance to a friend?

How can we improve our service?

Type of contact information given:

Workshop list

Our partner workshops are here to provide you with professional expertise and skills.

View

Hospital list
(OTA claim)

Be rest assured of your health and well-being and receive worry-free treatment with our healthcare partners.

View

Workshop list

Choose from our list of partner workshops to receive quality repairs and replacements for your vehicle. Do check your insurance policy conditions to find out if your vehicle can be repaired in an authorised workshop or a general workshop.

  • Search by location
    • Search by location
    • Jakarta
    • Ambon
    • Badung
    • Balikpapan
    • Banda Aceh
    • Bandar Lampung
    • Bandung
    • Bangka Tengah
    • Banjarmasin
    • Batam
    • Bekasi
    • Bengkulu
    • Berau
    • Bogor
    • Boyolali
    • Brebes
    • Buleleng
    • Cianjur
    • Cilacap
    • Cilegon
    • Cirebon
    • Denpasar
    • Depok
    • Dumai
    • Duri
    • Garut
    • Gianyar
    • Gorontalo
    • Gresik
    • Jambi
    • Jayapura
    • Jember
    • Karawang
    • Kediri
    • Ketapang
    • Kotamobagu
    • Kotawaringin Timur
    • Kudus
    • Labuhan Batu
    • Madiun
    • Magelang
    • Makassar
    • Malang
    • Manado
    • Mataram
    • Medan
    • Mojokerto
    • Muara Bungo
    • Padang
    • Palangkaraya
    • Palembang
    • Palu
    • Pasuruan
    • Pekalongan
    • Pekanbaru
    • Pematang Siantar
    • Pontianak
    • Probolinggo
    • Purwakarta
    • Purwokerto
    • Samarinda
    • Semarang
    • Serang
    • Sidoarjo
    • Solo
    • Sukabumi
    • Surabaya
    • Tanggerang
    • Tegal
    • Tuban
    • Tulungagung
    • Yogyakarta

Yogyakarta

HONDA ANUGERAH
Jl. Raya Janti No. 91 Karangjambe, Banguntapan, Bantul
(AUTHORIZED HONDA)
Get directions
NASMOCO MAGELANG
Jl. Raya Magelang - Yogyakarta Km. 5., Magelang
(AUTHORIZED TOYOTA)
Get directions
ASTRA ISUZU - YOGYAKARTA
Jl. Ring Road Selatan No. 100, Glugo, Panggungharjo, Sewon, Bantul, DIY
(AUTHORIZED ISUZU)
Get directions
ASTRA DAIHATSU - YOGYAKARTA
Jl. Magelang Km. 7.2, Yogyakarta
(AUTHORIZED DAIHATSU)
Get directions
GRAND STAR
Jl. Palagan Tentara Pelajar KM. 7,8, Mudal, Sariharjo, Ngaglik, Sleman, Yogyakarta
(AUTHORIZED SUZUKI)
Get directions
C - MAESTRO
Jl. Imogiri Timur KM. 7, Bantul, Yogyakarta
(GENERAL WORKSHOP)
Get directions
NEW GENERAL
Jl. Magelang km 8.5 Mulungan Wetan
(GENERAL WORKSHOP)
Get directions
CV BANDUNG BONDOWOSO INDONESIA - YOGYAKARTA
Jl. Garuda No. 9 RT. 07/03 Cupuwatu Kel. Purwomartani, Kec. Kalasan, Kab. Sleman, Yogyakarta. (NAMA JALAN SALAH)
(GENERAL WORKSHOP)
Get directions

Hospital list

Receive expert care and treatment at every step of your healthcare journey with our preferred partners.

  • Search by location
    • Search by location
    • Jakarta
    • Cikarang
    • Denpasar
    • Karawang
    • Surabaya
    • Siloam hospital group

Jakarta

J-Clinic
6th Fl. Wing C Pondok Indah Hospital, Jl. Metro Duta Kav. UE Pondok Indah Jakarta 12310
Phone 021 – 7657525 ext : 5203;
021-75816571 (JP)
Get directions
Takenoko Medical Care (Pondok Indah Center)
Palma Tower, Mezanin floor Unit 1-3, Jl. RA Kartini II S Kav.6 Jakarta 12310
Phone 021 – 75930467 (JP);
021-75930468
Get directions
Takenoko General Medical Service (24 Hours)
Apartment Sahid Sudirman Residence Lobby L03B & L05, Jl. Jendral Sudirman No. 86 Jakarta 10220
Phone 021-57853955;
021-57853958 (JP)
Get directions
JKMC (Jakarta Kyoai Medical Center)
Wisma Keiai Prince 6th Floor, Jl. Jendral Sudirman Kav.3-4 Jakarta
Phone 021-5724330
Get directions
MRCCC Siloam Hospital Semanggi
Semanggi Unit Japan , Gedung RS MRCCC Siloam Hospital Semanggi, Jl. Garnisun Kav 2-3 Karet Semanggi Setiabudi, Jakarta Selatan 12930
Phone 021-57974061
Get directions

Cikarang

J-Clinic, Siloam Hospital Cikarang
Siloam Hospital Cikarang 1st Floor, Jl. M.H Thamrin Kav.105 Lippo Cikarang-Bekasi
Phone 021-8972684
Get directions
JKMC Ejip
Gd. EJIP Center 2nd Floor Plot 3A Cikarang-Bekasi
Phone 021-89677310
Get directions

Denpasar

JKMC - Bali
Jl.By Pass Ngurah Rai No.9 C Kuta Bali 80361
Phone 0361-766593
Get directions
Takenoko Medical Care
Jl. Sunset Road No. 77A Ruko No.1 Kuta Bali 80361
Phone 0361-472 7288
Get directions
Surya Husadha Hospital
Jl. Pulau Serangan No 7, Denpasar, Bali 80361.
Phone 0361-233787
Get directions
Kasih Ibu Hospital
Jl. Teuku Umar No.120, Denpasar, Bali 80114
Phone 031-5993211
Get directions

Karawang

JKMC Karawang Timur
Surya Cipta Square Lantai 2 Jl. Surya Utama Kav. C-1 ( Kawasan Industri Surya Cipta ) – Karawang 41363
Phone 021-30424007
Get directions
JKMC Karawang Barat
Gedung Sentra KIIC Unit No. 40 Lt. 1, Kawasan Industri KIIC Desa Sakaluyu, Kec Teluk Jambe Timur. Karawang 41361
Phone 021-29569380
Get directions

Surabaya

Mitra Keluarga Surabaya
Jl. Satelit Indah II, Darmo Satelit 60187 Surabaya
Phone 031-7345333
Get directions
Premier Surabaya
Jl. Nginden Intan Barat Blok B Surabaya 60118
Phone 031-5993211
Get directions

Siloam hospital group

Siloam Kebon Jeruk
Jl. Raya Perjuangan Kav.8 Kebon Jeruk Jakarta
Phone 021-2567 7888
Get directions
Siloam Lippo Village
Jl. Siloam No. 6 Lippo Karawaci -Tangerang 15811
Phone 021-5460 055
Get directions
Siloam Surabaya
Jl. Raya Gubeng 70 Surabaya 60281
Phone 031-5031 333
Get directions
Siloam Denpasar
Jl. Sunset Road no. 818 Kuta – Badung, Bali
Phone 0361-779 900
Get directions