Hotline Call Centre: 1500 674 (MSI)Leasing & Dealer
Coordinates with leasing companies and dealer networks to make insurance accessible at the point of sale. Strengthens partnerships and delivers practical solutions where customers need them most. Makes protection more accessible by integrating it into the customer’s buying journey, bridging customers’ immediate needs with long-term security.
Branch & Representative Offices
Extends accessibility through a nationwide presence of branches and representative offices. Ensures that customers across regions receive personal service, local expertise, and timely support. Acts as the company’s front line in maintaining relationships, resolving needs, and ensuring consistency of service standards everywhere.
Corporate Business
Delivers tailored insurance solutions for corporate clients across industries. Builds lasting partnerships by understanding each business’s unique needs and providing comprehensive protection. Serves as a trusted partner that enables companies to grow with confidence.
Underwriting & Reinsurance
Evaluates risks, sets terms, and issues policies that balance customer needs with company sustainability. Works closely with reinsurance partners to manage exposure and secure reliable coverage. Serves as the core of the insurance business, ensuring protection is strong and sustainable.
Strategy
Shapes the direction of the company through analysis, planning, and improvement initiatives. Provides leadership with insights to respond to market changes and explore new opportunities. Acts as a guide for growth, making sure the business moves forward with focus and stability.
What does a Strategy department do?
- Analyze market and business data to support strategic decisions
- Develop and execute initiatives to drive growth and efficiency
- Provide insights and recommendations to improve organizational performance
Risk Management
Focuses on identifying risks, staying compliant with regulations, and building a culture of accountability. Helps the company stay resilient by making sure every decision considers potential challenges. Plays a vital role in protecting both the company and its customers.
Administration
Provides the foundation for strong organizational performance through people management, governance, and operational services. Supports employees in their growth, ensures compliance with rules, and manages day-to-day operations. Builds the foundation that allows the rest of the business to operate effectively.
Claim
Manages the customer journey when protection is most needed by handling claims with fairness, transparency, and speed. Ensures that every claim is assessed thoroughly and processed efficiently, maintaining the trust of policyholders while protecting the company from undue exposure. Plays a critical role in upholding the promise of insurance by balancing customer care with sound operational practices.
