Ladies Car Protection Insurance
Claim Procedure
Step 1.
Notify us
Following the incident please notify us by phone at 1 500 674 within 5 calendar days after loss/accident.
Step 2.
Collect information
- Take photographs of the accident scene and damaged vehicles.
- Exchange information and particulars of driver/owner, including name, contact number, copy of KTP, copy of STNK, copy of SIM, note down the vehicle registration number and vehicle details. Depending on the situation, more documents maybe required if necessary.
- Note down the name, address and contact number of any eye-witness(es).
- Avoid all unauthorised tow-truck operators or repair works.
Step 3.
Report accident
- File a police report in 24 hours under the following circumstances:
- Theft case (Part or Vehicle)
- Third party loss and injury case
- Report your accident and bring your accident vehicle to our appointed workshop.
- Filing a claim report can be done at the workshop, through our call center or online claim service, MSIG e-CL@IM, which can be accessed by clicking the icon below :
- You and your driver/custodian are required to co-operate with the Adjuster/Investigator or any personnel who may be appointed by us to conduct the investigations.
- Downloads
Ladies Car Protection Insurance
Claim Procedure
- Proceed to file your MSIG e-CL@IM
- Downloads
Supporting documents for Ladies Car Protection claim