Cargo Insurance

Claim Procedure

Step 1.

Mitigate loss/damage & collect information

At the occurance of the loss/incident, take necessary steps to minimise further loss or damage to the goods.

You may assist and cooperate with our appointed surveyors during the course of their survey.

Please check the natural of loss or damage to these classification:
1. Non Delivery
2. Loss / damage (other than non delivery exceed US$ 5,000). This identification should conduct independent surveyor.
3. Loss / damage (other than non delivery not exceed US$ 5,000)

Step 2.

Notify us & submit document

Notify us by phone at (021) 2523110 (Hunting), (021) 2522771 or Fax at (021) 2524084, 2524083 during working hour (Mon-Fri, 08:15 -17:00 WIB).
Immediately notify carriers and/or other liable parties for the loss and/or damage and invite them for a joint survey, if necessary.
Request the carrier to issue the damage or shortage cargo report.
Submit supporting documents requested by us.

Supporting documents for Cargo claim

Checklist

1. Original Insurance Policy

2. Original Claim Note (attached)

3. Original Discharge Letter

4. Notice of Claim to Carrier (attached)

5. Letter Reply from Carrier (if any)

6. Invoice, packing list, B/L

7. Chronologies of Accident

8. Damage Cargo Report from Carrier

9. Quality Control (QC) Report

10. Delivery Order

11. Damage Photograph

12. Equipment Interchange Report (EIR)

13. Repair Cost (for repair process)

14. Original Invoice Repair (for repair process)

15. Police Report (Missing / Robbery / Hijack / Road Accidents Cause)

16. Other Related Documents