Mitigate loss/damage & collect information
- At the occurance of the loss/incident, take necessary steps to minimise further loss or damage to the goods.
You may assist and cooperate with our appointed surveyors during the course of their survey.
- Please check the natural of loss or damage to these classification:
1. Non Delivery
2. Loss / damage (other than non delivery exceed US$ 5,000). This identification should conduct independent surveyor.
3. Loss / damage (other than non delivery not exceed US$ 5,000)
Notify us & submit document
- Notify us by phone at (021) 2523110 (Hunting), (021) 2522771 or Fax at (021) 2524084, 2524083 during working hour (Mon-Fri, 08:15 -17:00 WIB).
- Immediately notify carriers and/or other liable parties for the loss and/or damage and invite them for a joint survey, if necessary.
- Request the carrier to issue the damage or shortage cargo report.
- Submit supporting documents requested by us.