Cyber

Claim Procedure

Step 1.

Mitigate loss/damage & Collect information

  • At the occurance of the loss/incident, take necessary action to minimize further loss or damage to the goods.
  • You should preserve the affected parts and make it available for inspection and provide full assistance during investigation.
  • Please keep the affected parts in safe and proper place for potential salvage recovery until further notice from us. 
  • You should preserve Insurer rights or any potential subrogation aspect for any loss caused by Third Party.
Step 2.

Notify us & submit document

  • Notify us by phone at 021-252 3110 or fax at 021 - 252 4083 / 021 - 252 4084 during working hour (Mon-Fri, 08:15 17:00 WIB) to Claim Department - Non Marine Section.
  • Please refer to policy wordings for timeline of loss notification to insurance.
  • Submit supporting documents requested by us.
Supporting documents for Cyber claim

You can help us to expedite your claim by providing the required documents promptly.

Checklist
Print