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If you have any questions or requests regarding our insurance products and other matters, we are here to help. Fill out the form and our team will contact you shortly.

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Our partners

Find out more about the partners we work with to bring you the care and protection you need.

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Customer service

Should you have any queries or concerns, we’re always ready to assist you.

INDONESIA

PT. Asuransi MSIG Indonesia.
HEAD OFFICE

Summitmas II Building, 15th Floor
JI. Jenderal Sudirman Kav. 61-62
Jakarta 12190 Indonesia

Tel: (021) 252 3110 (Hunting)
Fax: (021) 252 6761, 5206 040 (General)
(021) 252 4309 (Production)
(021) 252 4084, 252 4083 (Claim)

Website : msig.co.id
BRANCH OFFICES

BANDUNG

Hquarters Business Residence Building 
9th Floor Unit E
Jl. Asia Afrika No. 158, Bandung 40261

Tel: (022) 3000 0851, 3000 0852

BATAM

Graha Pena Batam Building
3A Floor, Room 03
Jl. Ahmad Yani Batam Center
Teluk Tering, Batam Kota, Batam 29461

Tel: (0778) 550 8203, 550 9225
Fax: (0778) 550 9050

MEDAN

Sinar Mas Land Plaza
8th Floor Suite 804
Jl. P. Diponegoro No. 18
Medan 20152

Tel : (061) 452 8783, 452 8795 
Fax: (061) 452 8810

SURABAYA

Intiland Tower
7th Floor, Suite 05D
Jl. Panglima Sudirman 101-103, Surabaya 60271

Tel : (031) 531 8876, 531 8496 
Fax: (031) 531 0826
REPRESENTATIVE OFFICES

DENPASAR

Quest San Denpasar Hotel 
2nd Floor No. 1
Jl. Mahendradata No. 93, Padangsambian Klod, Denpasar 80117

Tel: (0361) 471 7227, 471 7228 
Fax: (0361) 471 7226

PALEMBANG

Sudirman City Centre Office Tower
6th Floor Unit 603
Jl. Jenderal Sudirman No. 57, Palembang 30125

Tel : (0711) 563 0711, 563 0712
Fax: (0711) 563 0713

SEMARANG

Wisma HSBC 
5th Floor Unit 507
Jl. Gajah Mada No.135, Semarang 50134

Tel : (024) 841 7010, 841 7013 
Fax: (024) 841 7012

Regional office

MSIG Asia Pte Ltd

4 Shenton Way #27-01 SGX Centre 2, Singapore 068807
Website: msig‑asia.com

Japan (head office)

MS&AD Insurance Group Holdings, Inc.

Tokyo Sumitomo Twin Building (West Tower)
27-2, Shinkawa 2 Chome
Chuo-ku, Tokyo 104-0033, Japan
Website: ms‑ad‑hd.com

Mitsui Sumitomo Insurance Company, Limited

9, Kanda-Surugadai 3 Chome
Chiyoda-ku, Tokyo 101-8011, Japan
Website: ms‑ins.com

Enquiry

For any questions or requests, please complete the form below. Please note that access to our services is restricted to individuals who are 18 years of age or older. We will respond to your enquiry promptly. Thank you for your cooperation

 

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*Response will be made for inquiries related to PT Asuransi MSIG Indonesia only
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Thank you for trusting MSIG as your insurance provider of choice. We are pleased to inform you that we, PT Asuransi MSIG Indonesia is a General Insurance provider. For enquiries on Life Insurance, please allow us to take you to PT MSIG Life Insurance Indonesia Tbk’s communication channels by clicking the following link.

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PT Asuransi MSIG Indonesia is a general insurance company, while PT MSIG Life Insurance Indonesia Tbk is a life insurance company and both operate separately. Nevertheless, under the same brand, both share the same commitment to provide sincere service to customers.

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Workshop list

Our partner workshops are here to provide you with professional expertise and skills.

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Hospital list
(OTA claim)

Be rest assured of your health and well-being and receive worry-free treatment with our healthcare partners.

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Workshop list

Choose from our list of partner workshops to receive quality repairs and replacements for your vehicle. Do check your insurance policy conditions to find out if your vehicle can be repaired in an authorised workshop or a general workshop.

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    • Batulicin
    • Belitung
    • Pati
    • Klaten
    • Kotawaringin Barat
    • Nunukan
    • Kupang
    • Tanjung Pinang
    • Berau
    • Kutai Timur

Padang

PADANG AUTO
Jl. Raya Jondul RT. 01/ 04, Kel. Bawang, Kec. Padang Selatan, Kota Padang, Prov. Sumatera Barat
(GENERAL WORKSHOP)
Get directions

Batulicin

CV. ANTASENA MOTOR
Jl. Harapan Bersama RT 009 RW 000, Gunung Besar, Simpang Empat, Kab. Tanah Bumbu Kalimantan Selatan 72213
(GENERAL WORKSHOP)
Get directions

Belitung

PT AMERTA BELITUNG MOTOR
Jl. Jend. Gatot Subroto RT.15/5 Kel. Paalsatu, Kec. Tanjung Pandan, Kab. Belitung 33414
(GENERAL WORKSHOP)
Get directions

Pati

NASMOCO PATI
Jl. Raya Juwana - Pati No.KM 2 7, Sarirejo, Kec. Pati, Kabupaten Pati, Jawa Tengah
(AUTHORIZED TOYOTA)
Get directions

Klaten

NASMOCO KLATEN
Jl. Raya Solo - Yogyakarta No.29-28, Belangwetan, Belang Wetan, Kec. Klaten Utara, Kabupaten Klaten
(AUTHORIZED TOYOTA)
Get directions

Kotawaringin Barat

MURSITO BENGKEL
Jl. Matnor, Gg. Siluk RT. 021/006 Desa Baru, Kec. Arut Selatan, Kab. Kotawaringin Barat, Prov. Kalteng
(GENERAL WORKSHOP)
Get directions

Nunukan

PT FIARA UTAMA DJAJA – NUNUKAN
Jl. Cermai, Desa Sanur, Kec. Tulin Onsoi, Kab. Nunukan, Provinsi Kalimantan Utara 77491
(GENERAL WORKSHOP)
Get directions

Kupang

CV PALU GADA MOTOR
JL. Polisi Militer RT.026 RW.010, Kel. Naikoten Satu, Kec. Kota Raja, Kota Kupang, Provinsi Nusa Tenggara Timur
(GENERAL WORKSHOP)
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Tanjung Pinang

CV TATA MOTOR PERKASA
Jl. MT. Haryono Gang Kapur No. 51, Tanjung Pinang Kepulauan Riau
(GENERAL WORKSHOP)
Get directions

Berau

PT SUMBER HARAPAN NUSAKENCANA - BERAU
Jl. Pemuda, Tj. Redeb, Kec. Tj. Redeb, Kabupaten Berau, Kalimantan Timur
(AUTHORIZED TOYOTA)
Get directions

Kutai Timur

CV. CITRA MITRA ABADI
Jl. Aw Syahrani, RT 040, RW 07, Kelurahan Teluk Lingga, Kecamatan Sangatta Utara, Kabupaten Kutai Timur
(GENERAL WORKSHOP)
Get directions

Hospital list

Receive expert care and treatment at every step of your healthcare journey with our preferred partners.

  • Search by location
    • Search by location
    • Jakarta
    • Cikarang
    • Denpasar
    • Karawang
    • Surabaya
    • Siloam hospital group

Jakarta

J-Clinic
6th Fl. Wing C Pondok Indah Hospital, Jl. Metro Duta Kav. UE Pondok Indah Jakarta 12310
Phone 021 – 7657525 ext : 5203;
021-75816571 (JP)
Get directions
Takenoko Medical Care (Pondok Indah Center)
Palma Tower, Mezanin floor Unit 1-3, Jl. RA Kartini II S Kav.6 Jakarta 12310
Phone 021 – 75930467 (JP);
021-75930468
Get directions
Takenoko General Medical Service (24 Hours)
Apartment Sahid Sudirman Residence Lobby L03B & L05, Jl. Jendral Sudirman No. 86 Jakarta 10220
Phone 021-57853955;
021-57853958 (JP)
Get directions
JKMC (Jakarta Kyoai Medical Center)
Wisma Keiai Prince 6th Floor, Jl. Jendral Sudirman Kav.3-4 Jakarta
Phone 021-5724330
Get directions
MRCCC Siloam Hospital Semanggi
Semanggi Unit Japan , Gedung RS MRCCC Siloam Hospital Semanggi, Jl. Garnisun Kav 2-3 Karet Semanggi Setiabudi, Jakarta Selatan 12930
Phone 021-57974061
Get directions

Cikarang

J-Clinic, Siloam Hospital Cikarang
Siloam Hospital Cikarang 1st Floor, Jl. M.H Thamrin Kav.105 Lippo Cikarang-Bekasi
Phone 021-8972684
Get directions
JKMC Ejip
Gd. EJIP Center 2nd Floor Plot 3A Cikarang-Bekasi
Phone 021-89677310
Get directions

Denpasar

JKMC - Bali
Jl.By Pass Ngurah Rai No.9 C Kuta Bali 80361
Phone 0361-766593
Get directions
Takenoko Medical Care
Jl. Sunset Road No. 77A Ruko No.1 Kuta Bali 80361
Phone 0361-472 7288
Get directions
Surya Husadha Hospital
Jl. Pulau Serangan No 7, Denpasar, Bali 80361.
Phone 0361-233787
Get directions
Kasih Ibu Hospital
Jl. Teuku Umar No.120, Denpasar, Bali 80114
Phone 031-5993211
Get directions

Karawang

JKMC Karawang Timur
Surya Cipta Square Lantai 2 Jl. Surya Utama Kav. C-1 ( Kawasan Industri Surya Cipta ) – Karawang 41363
Phone 021-30424007
Get directions
JKMC Karawang Barat
Gedung Sentra KIIC Unit No. 40 Lt. 1, Kawasan Industri KIIC Desa Sakaluyu, Kec Teluk Jambe Timur. Karawang 41361
Phone 021-29569380
Get directions

Surabaya

Mitra Keluarga Surabaya
Jl. Satelit Indah II, Darmo Satelit 60187 Surabaya
Phone 031-7345333
Get directions
Premier Surabaya
Jl. Nginden Intan Barat Blok B Surabaya 60118
Phone 031-5993211
Get directions

Siloam hospital group

Siloam Kebon Jeruk
Jl. Raya Perjuangan Kav.8 Kebon Jeruk Jakarta
Phone 021-2567 7888
Get directions
Siloam Lippo Village
Jl. Siloam No. 6 Lippo Karawaci -Tangerang 15811
Phone 021-5460 055
Get directions
Siloam Surabaya
Jl. Raya Gubeng 70 Surabaya 60281
Phone 031-5031 333
Get directions
Siloam Denpasar
Jl. Sunset Road no. 818 Kuta – Badung, Bali
Phone 0361-779 900
Get directions
All rights reserved. Copyright © 2026 PT Asuransi MSIG Indonesia
PT Asuransi MSIG Indonesia is licensed and supervised by Financial Services Authority (OJK)

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