Claim Motor Vehicle

We are committed to providing our valued Policyholders with the fast and responsive claim service quality.

These guides are designed for your convenience to file an insurance claim.

For enquiries on your insurance claim, you can contact us at (Mon-Fri 08.00-17.00):
Hunting: (021) 2523110
Motor: (021) 5201269
Fax: (021) 2524084, 2524083

For 24 hour emergency service, please contact (021) 29279636

Procedure Motor Claim

Own Damage Claim (Comprehensive Coverage)

For details please click https://www.msig.co.id/id/asuransi-kendaraan-bermotor

You can make an Own Damage Claim towards loss / damages sustained to your vehicle on your own policy, if your vehicle is protected by a comprehensive motor insurance policy.

  • Contact Claim Hotline to notify us of the accident immediately.
  • If your vehicle sustained accidental damaged and require to be repaired, send your vehicle to our appointed workshop. A Claim Note can also be generated there for your completion (For Comprehensive Motor Policyholder Only).
  • Fill, complete and sign the Claim note accordingly, and submit together with copy of the required documents
  • If your motor insurance carries an excess, you will have to pay the excess
  • Once the repair is finished, you will be required to check your vehicle and sign a Customer Satisfaction to enable the workshop to release the car to you.
  • Police Report is required wherever third party is involved and/or theft case.
  • In the situation of Own Damage – Total Loss, the following documents are also required upon acceptance of our indemnity offer. (See Documents)

Theft Claim

For details please click https://www.msig.co.id/id/asuransi-kendaraan-bermotor

  • Report to the police within 24 hours as required by Law and obtain a copy of the police report.
  • Notify us  immediately
  • Fill Claim form and complete all required documents
  • You and your driver/custodian are required to co-operate with the Adjuster/Investigator or any personnel who may be appointed by us to conduct the investigations.

Note:

In addition to the information or document listed above. We may ask for more specific documents for consideration as to conclusion of this claim.

Document

If you are involved in an accident:
1. Do not panic. Call our Emergency Number as soon as you can.
2. Write down the vehicle number, name and address of the other driver or other third party, if any.
3. Ask for the insurance company and policy number of the other vehicle.
4. Do not assume any liability or responsibility for the accident.
5. Contact the nearest police station, if necessary.
6. Report the accident to Mitsui Sumitomo Indonesia office as soon as possible.

24 Hours Emergency Call Service: 021-2927963

Kinds of Document Partial Loss TPL Property Damage TPL Body Injury TLO (Heavy Damage) TLO (Theft)

Claim Note / Form duly completed and signed by the Insured in case of private claim. While for corporate, shall be completed by company chop. 

Copy of insurance Policy
Details of Chronology (in case not stated in Claim Form)
Photo of damage panel / part

  • Insured's Vehicle 
  • Third Party's Vehicle or Property
 
Copy of Driving License (SIM)

  • Insured's Driver
  • Third's Party Driver (if any)
Copy of Car Registration Certificate (STNK)

  • Insured's Vehicle 
  • Third Party's Vehicle (if any)

  • Original STNK

  • Original STNK

Copy of ID Card (KTP / KITAS)

>>>In case of the claim form is not signed by person other than the Insured

Original Police Report

  • Stolen part
  • Third Party
Photo of Vehicle Identification Number / Chassis Number / Engine Number

  • Insured's Vehicle 
  • Third Party's Vehicle (if any)

Insured's  Vehicle

Repair cost estimation from workshop

(Reimbursement repair at unlisted workshop)

 

 

(Reimbursement repair at unlisted workshop)

 
Confirmation letter of relationship between the Insured and the person who making the report to the police        
 Letter of claim from the third party (TPL or Liability)      
Foto copy KTP Korban (Pihak Ketiga), Ahli Waris dan Kartu Keluarga

(Personal Accident Claim)

 

(Personal Accident Claim)

 
Medical Report from Hospital or Doctor

(Personal Accident Claim)

 

(Personal Accident Claim)

 
Copy of Death Letter 

(Personal Accident Claim)

 

(Personal Accident Claim)

 
Original Medical Receipt

(Personal Accident Claim)

 

(Personal Accident Claim)

 
Original receipt for repair to vehicle and or property

(Reimbursement repair at unlisted workshop)

(Reimbursement repair at unlisted workshop)

     
BMKG Report (for natural disaster claims)        
Original Subrogation Letter duly signed by The Insured and stamped (for the company)      
 2-sheet of blank receipt is signed and stamped
1 sheet affixed with a stamp duty. 
     
Motor Vehicle Purchasing invoice (Faktur)      
Inspection Book (for commercial vehicle)       
Keys (original and duplicate)      
Original certificate of ownership        
Original Certificate of revocation of STNK (Blocking Letter).        
Original Certificate from Regional Police (Polda)        
Other relevant documents as required