Did You Know? The Difference Between Authorized and Unauthorized Service Center for Troubled Gadgets
In recent times, gadgets have become an essential part of supporting our daily performance and lifestyle. The malfunction or errors in gadgets can disrupt various aspects of our lives, including financial and time constraints. Gadgets with well-known trademarks certainly have official service centers that are widely available and easily accessible, the convenience comes with a price. Official service centers can be costly, leading many to explore non-official service centers as an alternative.
Here are the differences between authorized and unauthorized service centers:
1. Authorized Service Center
An exclusive facility provided by the brand company for the after-sales service process or addressing any issues with the device.
a. Advantages
- Provision of original and complete spare parts. The quality and compatibility of these original spare parts are more guaranteed.
- Professional standard labor by the brand.
- Standard working time. Proper repair procedures, use of specialized equipment, and work compliance.
- Reputation and trust. As an authorized partner, the reputation of the company's image and customer trust are prioritized, so providing high-quality services to customers is a must.
- Warranty and guarantee. Customers can submit warranty claims and get repairs or replacement parts back if an error occurs on the initial repair.
b. Disadvantages
- Limited to certain brands.
- Relatively expensive repair costs due to the replacement of components per module, such as the mainboard, LCD, and others. There is also the additional cost of checking the gadget to get a clear idea of the damage and the service that needs to be done. However, the cost of service will depend on the damage experienced.
- For some brands, do not serve the warranty of goods purchased outside the coverage area, e.g., if purchased outside Indonesia, etc.
2. Unauthorized Service Center
An alternative repair option outside the realm of authorized service centers to address device issues.
a. Advantages
- More affordable service fees/repair rates, depending on the extent of the damage.
- Provide non-original parts at a lower cost.
- Flexible working time leading to potentially faster repairs.
- Service availability for all brands, regardless of warranty status.
b. Disadvantages
- Lack of manufacturer support, risking non-standardized repair processes that may result in additional damage.
- Not all repairers are professional.
- Non-standard equipment and tools.
- Uncertain post-repair warranty, depending on the policy of each unauthorized service center.
Considering these categories, authorized service centers boast a solid reputation and standardized guarantees, whereas unauthorized service centers vary in terms of quality and reliability. Before deciding where to get your gadget serviced, it's essential to weigh your needs against the advantages and disadvantages offered by each repair center.
Hopefully, the information above can enrich your understanding regarding the difference between authorized and unauthorized service centers for servicing damaged gadgets. If you require additional information about insurance products from MSIG Indonesia, please contact us at 021 - 2523110 and we will be pleased to assist you.
